Need a hand? Email us at support@joinrealer.com and a real person will get back to you as soon as we can.
How to get help
Send an email to support@joinrealer.com. Please use the email address on your Realer account and tell us what happened and what device you are on. Screenshots help a lot.
If someone made you feel unsafe, report them in the app or email us, and see our Safety page for more. If you are in danger, call 911 or your local emergency number.
Common topics
Your account
You can edit your profile, photos, and preferences in the app. Having trouble signing in or something looks wrong? Email us and we will sort it out.
Subscription and billing
Subscriptions are purchased and billed through Apple. To manage or cancel, open the Settings app on your iPhone, tap your name, then tap Subscriptions and choose Realer. Canceling stops the next renewal, and you keep access until the end of the current period.
Refunds are handled by Apple, not by Realer. You can request one at reportaproblem.apple.com. Deleting the app or your account does not cancel your subscription, so please cancel in your Apple ID settings too.
Deleting your account
Go to Settings in the app and tap Delete Account. Your profile is removed from matching right away, and your personal data is permanently deleted within 30 days. You can also email us and we will do it for you.
Verification
Everyone on Realer verifies with a quick selfie that we compare to their profile photos, so you know the people you see are real. If your verification did not go through, try again in good light with your face clearly visible. Still stuck? Email us.
More
- Safety: reporting, blocking, and dating safety tips
- Community Guidelines: what is and is not allowed on Realer
- Terms of Service and Privacy Policy